Privacy Policy

Effective Date: 28th September 2025

Japan Wanderlust (“we,” “us,” “our”) values your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights. By using our website and services, you agree to this policy.

1. Who We Are

Japan Wanderlust is a sole proprietorship owned and operated by Kazu Nakazawa in Japan. We provide private travel planning, bilingual guiding, and cultural experiences for international travelers.

2. Information We Collect

We collect information that you provide directly and data collected automatically:

Booking & Contact Information: name, email, phone number, group details, preferences.
Payment Information: processed securely through third-party providers (we do not store full credit card numbers).
Communications: emails, forms, or messages you send us.
Website Usage Data: collected through Google Analytics, cookies, and similar tools.
Marketing Data: interactions with our newsletters, ads, or remarketing campaigns.

3. How We Use Your Information

We use your information to:

Plan and deliver private tours and services.
Communicate with you before, during, and after your trip.
Process bookings and payments.
Improve our website and services through analytics.
Send you relevant updates, offers, or travel inspiration (with opt-out options).
Comply with legal obligations in Japan and abroad.

4. Sharing of Information

We do not sell personal information. We may share your data with:

Service Providers: hotels, drivers, guides, and booking platforms needed to deliver your trip.
Technology Partners: payment processors, CRM tools, email providers, analytics platforms.
Legal Authorities: if required by law or to protect rights and safety.

All third parties are required to protect your information and use it only for the agreed purpose.

5. International Data Transfers

Your data may be transferred outside your home country. We store most data in Japan, but some providers (e.g., Google, payment gateways) may process data in other countries.

For EU/EEA clients: Data transfers to Japan are allowed under the EU–Japan adequacy agreement.
By using our services, you consent to such transfers.

6. Your Rights

Depending on your location, you may have rights under APPI, GDPR, or CCPA. These include:

Access: request a copy of your data.
Correction: update or fix inaccurate data.
Deletion: ask us to delete your data where legally possible.
Restriction/Objection: limit or stop certain processing.
Portability: request your data in a portable format (GDPR).
Opt-Out: stop receiving marketing emails at any time.

7. Data Retention

We keep your data only as long as needed:

Bookings: up to 7 years for legal/tax purposes.
Marketing: until you unsubscribe or withdraw consent.
Analytics: stored in line with provider policies (e.g., Google Analytics).

8. Cookies and Tracking

We use cookies and similar tools to improve your browsing experience and measure traffic. This includes:

Essential Cookies: required for site functionality.
Analytics Cookies: Google Analytics to understand site usage.
Marketing Cookies: used for remarketing campaigns (e.g., Google Ads, social media).

You can control cookies through your browser settings. EU visitors may see a cookie banner requesting consent.

9. Security

We take reasonable steps to protect your data, including encryption for payments and secure storage. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective date.

12. Contact Us

Japan Wanderlust
Email: support@japanwanderlust.com